Important Alerts
Updates

In light of the Air Quality Advisory throughout our region, you may have concerns about your health related to the smoke from the Canadian wildfires.

Until the advisory is lifted, everyone should avoid outside exposure as much as possible. The very young, the elderly, and people with heart and lung conditions should take extra precautions to avoid the smoke. It is important to consult with your health care provider for specific recommendations and guidance based on your individual health conditions.

For more information, please visit the CDC website.

April 29, the Drive-Thru COVID-19 RNA testing locations are closed. For COVID-19 testing visit one of our Urgent care offices.

Effective March 20, the pediatric providers at Poughkeepsie Columbia moved to Poughkeepsie Oakwood.

Attention former CareMount Medical patients: A new and improved Patient Portal is here.

Recording/Photography Not Permitted on Premises

Office and Urgent Care Closures

Office and Urgent Care Closures

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Optum provides care that is all encompassing. That includes answering questions you have about our billing process. Here are the things we are frequently asked.

Schedule Online Now

Find your location or provider and schedule an appointment today.

Pay your bill and policies for former patients of ProHEALTH

Pay your bill and policies for former patients of Riverside Medical Group

We want you to have a healthy understanding of the costs of your care and treatment. Which is why at Optum, we put the answers to your questions right at your fingertips, starting with “how can I pay my bill”?

If there is a specific topic you are here for, see our financial resources list below

Pay your bill

View our pay your bill page, select your region, to pay your bill conveniently and securely. You can also download statements and manage your accounts.

Cancellation fees

We understand you sometimes can’t make it to your planned appointments. You can avoid cancellation fees by letting us know when plans change. However, Optum requires a 24-hour cancellation notice for all scheduled appointments. A fee will be charged if notice is not given, or it’s less than 24 hours in advance, so make sure to keep track the best you can and look out for reminder emails from us.

Are there any exceptions?

Yes! You won’t be charged for missed appointments caused by inclement weather and national emergencies (i.e. COVID-19).

Payment policy

Please read our requirements for keeping your account in good standing:

Financial services

If you are currently experiencing financial problems and need help paying your bills, we’re here to find a payment plan that works for you. Please reach out to our support team as soon as possible to discuss your circumstances, so we can get you on the right plan from the start.

Billing statements

Optum will send you monthly statements through the online portal. The first statement you will receive will be itemized and may include a health insurance claim form. Charges and payments for services received during the last few days before your billing date may appear on the following monthly statement.

If we are participating providers under your health plan, you will only receive a statement from us for non-covered services once your plan has processed your claim. If we are submitting claims to your insurance company for you, you will continue to receive a statement until your account is paid in full.

Optum Health fully complies with the No Surprise Act. We are committed to sharing with you information to best protect you from receiving a surprise medical bill.

If you are an uninsured or a self-pay patient, you have the right to request a good faith estimate of expected charges prior to receiving services. 

Urgent care billing

For former CareMount Medical urgent care locations:

Your visit will be billed as an “office visit.” It will not be billed as an “urgent care visit’ because we are not accredited as such.

The amount you pay (copay, coinsurance or deductible) may vary based on the type of health care professional caring for you today. Your care will be given by different team members, including:

If you have any questions, please call 1-888-859-9473, TTY 711

Contact us

For billing questions, please contact us as follows:

Former CareMount patients: 1-888-859-9473
Former ProHEALTH patients: 1-888-620-2685 or 1-516-622-6187
Former Riverside Medical Group patients: 1-551-257-7030

Financial resources

Pay your bill online
Insurance plans
Ancillary providers (former CareMount)
Financial Assistance Program
Medicare gynecological physical
Surprise Billing Act
Urgent care
Uninsured fees

Reporting misconduct (NY residents only):

We are committed to ensuring that our patients receive appropriate medical care. You can get information regarding your rights and how to report professional misconduct at www.health.ny.gov/professionals/doctors/conduct.

Contact us if you have any questions

Patient rights and responsibilities

Patient rights and responsibilities (English version)

Patient rights and responsibilities (Spanish version)