Optum provides care that is all encompassing. That includes answering questions you have about our billing process. Here are the things we are frequently asked.
Find your location or provider and schedule an appointment today.
Pay your bill and policies for former patients of ProHEALTH and Riverside Medical Group
We want you to have a healthy understanding of the costs of your care and treatment. Which is why at Optum, we put the answers to your questions right at your fingertips, starting with “how can I pay my bill”?
If there is a specific topic you are here for, see our financial resources list below
Pay your bill
View our pay your bill page, select your region, to pay your bill conveniently and securely. You can also download statements and manage your accounts.
Cancellation fees
We understand you sometimes can’t make it to your planned appointments. You can avoid cancellation fees by letting us know when plans change. However, Optum requires a 24-hour cancellation notice for all scheduled appointments. Depending on your region, a fee may be charged if notice is not given, or it’s less than 24 hours in advance, so make sure to keep track the best you can and look out for reminder emails from us.
Are there any exceptions?
Yes! You won’t be charged for missed appointments caused by inclement weather and national emergencies (i.e. COVID-19).
Payment policy
Please read our requirements for keeping your account in good standing:
- All charges are due and payable within 30 days of receipt of your statement.
- If you don’t have insurance, or if you are on a payment schedule for a previously unpaid balance, we may ask you to prepay for current services.
- If your claims are delayed- for personal or insurance reasons — please stay in contact with us and your insurance company to expedite the processing to avoid late charges to your account.
Financial services
If you are currently experiencing financial problems and need help paying your bills, we’re here to find a payment plan that works for you. Please reach out to our support team as soon as possible to discuss your circumstances, so we can get you on the right plan from the start.
Billing statements
Optum will send you monthly statements through the online portal. The first statement you will receive will be itemized and may include a health insurance claim form. Charges and payments for services received during the last few days before your billing date may appear on the following monthly statement.
If we are participating providers under your health plan, you will only receive a statement from us for non-covered services once your plan has processed your claim. If we are submitting claims to your insurance company for you, you will continue to receive a statement until your account is paid in full.
Optum Health fully complies with the No Surprise Act. We are committed to sharing with you information to best protect you from receiving a surprise medical bill.
If you are an uninsured or a self-pay patient, you have the right to request a good faith estimate of expected charges prior to receiving services.
Urgent care billing
For former CareMount Medical urgent care locations:
Your visit will be billed as an “office visit.” It will not be billed as an “urgent care visit’ because we are not accredited as such.
The amount you pay (copay, coinsurance or deductible) may vary based on the type of health care professional caring for you today. Your care will be given by different team members, including:
- Advanced practice clinicians (APCs)
- Emergency medical providers
- Internal medicine providers
- Primary care providers
- Specialists
If you have any questions, please call 1-888-859-9473, TTY 711
Contact us
For billing questions, please contact us as follows:
Former CareMount patients: 1-888-859-9473
Former ProHEALTH patients: 1-888-620-2685 or 1-516-622-6187
Former Riverside Medical Group patients: 1-551-257-7030
Financial resources
Pay your bill online
Insurance plans
Ancillary providers (former CareMount)
Financial Assistance Program (former CareMount)
Medicare gynecology examination
Surprise Billing Act
Urgent care
Reporting misconduct (NY residents only):
We are committed to ensuring that our patients receive appropriate medical care. You can get information regarding your rights and how to report professional misconduct at www.health.ny.gov/professionals/doctors/conduct.
Contact us if you have any questions
Patient rights and responsibilities
Patient rights and responsibilities (English version)
Patient rights and responsibilities (Spanish version)