Optum provides care that is all encompassing. That includes answering questions you have about our billing process. Here are the things we are frequently asked.
Find your location or provider and schedule an appointment today.
Please note* We are currently working on improving online experience.
So in the meantime, the information on this page is relevant for former CareMount patients.
- Former ProHEALTH patients can log in to MyChart or call 1-516-622-6187
- View Riverside Medical Group patient billing portal and policies
We want you to have a healthy understanding of the costs of your care and treatment. Which is why at Optum, we put the answers to your questions right at your fingertips. Starting with “how can I pay my bill”?
If there is a specific topic you are here for, see our financial resources list below
Pay My bill
Visit the online portal to pay your bill conveniently and securely. You can also download statements and manage your accounts.
We understand you sometimes can’t make the appointment you planned for. You can avoid cancellation fees by letting us know when plans change. However, Optum requires a 24 hour cancellation notice for all scheduled appointments. A fee will be charged if notice is not given, or it’s less than 24 hours in advance, so make sure to keep track the best you can and look out for reminder emails from us.
Are there any exceptions?
Yes! You won’t be charged for missed appointments caused by inclement weather and national emergencies (i.e. COVID-19).
Please read our requirements for keeping your account in good standing:
- All charges are due and payable within 30 days of receipt of your statement.
- If you don’t have insurance, or if you are on a payment schedule for a previously unpaid balance, we may ask you to prepay for current services.
- If your claims are delayed- for personal or insurance reasons – please stay in contact with us and your insurance company to expedite the processing to avoid late charges to your account.
If you are currently experiencing financial problems and need help paying your bills, we’re here to find a payment plan that works for you. Please reach out to our support team as soon as possible to discuss your circumstances, so we can get you on the right plan from the start.
If you are an uninsured or a self-pay patient, you have the right to request a good faith estimate of expected charges prior to receiving services. Call us at 888-859-9473.
Optum will send you monthly statements through the online portal. The first statement you will receive will be itemized and may include a health insurance claim form. Charges and payments for services received during the last few days before your billing date may appear on the following monthly statement.
If we are participating providers under your health plan, you will only receive a statement from us for non-covered services once your plan has processed your claim. If we are submitting claims to your insurance company for you, you will continue to receive a statement until your account is paid in full.
Optum Health fully complies with the No Surprise Act. We are committed to sharing with you information to best protect you from receiving a surprise medical bill.
If you believe your bill is incorrect, or if you need more information about a transaction, email or call us as soon as possible—no longer than 60 days after receiving your statement. We usually respond within two to three days, and will work to correct any error and resubmit your billing, if necessary.
NOTE: Optum fees are based upon the types of services provided and are competitive for this area. Our fees are public information and, when requested, we will supply you with a range of fees for particular services such as office visits, lab, x-ray or an estimate of charges for surgical procedures. To request an estimate of charges, please contact Patient Assistance at 888-859-9473, but please keep in mind that your physician may order additional tests, which will increase your cost.
Contact us if you have any questions