We apologize for the issues our Patient Portal users have been experiencing with the transition to the new portal, especially the delay in viewing your information. Please be assured that your information is available in our electronic medical record. We are actively working with the vendor to resolve this as soon as possible and will keep you updated. We apologize for the inconvenience this has caused and thank you for your patience with us.
Your connection to wellness
Health care should always be as accessible as possible. So, at Optum, we’ve put all the most important resources to manage your wellness in one convenient place.
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A new Patient Portal is coming soon
The current CareMount Medical Patient Portal is being replaced. Beginning on about November 16th, you will be able to re-enroll in the brand new Patient Portal. This new portal has an easy-to-use registration process and is only available to Optum Medical Care (formerly CareMount Medical) patients. The ability to communicate with your provider, view upcoming appointments and request prescription refills will continue on the new portal.
November 8, 2022:
The old CareMount Medical portal will no longer be active as of November 8th, but you will be able to read your documents in the old portal until mid-December. Starting today, please make any requests or download any relevant documents that you may want to save.
The last two months of your medical history will carry-over to the new portal when you enroll, and you can request more of your health information after logging-in. Additionally, messages or prescriptions will not be able to be sent or received as of November 8. When you re-enroll for the new portal, these features will then become available again.
November 16 – 25, 2022:
Re-enrollment in the new portal is easy. During this time, you will receive an enrollment email with a sign-up link. This link is your access to sign-up and register for the new portal. The portal invitation will come from [email protected] with the subject line “You’re invited to create a Patient Portal account at Optum, formerly CareMount Medical.” If you don’t see the enrollment email by November 25, please check your junk folder just in case!
As soon as you received your invitation, please register for the new portal! Once you have signed up for a new account, you will have 24/7 access to our convenient online services.
Have more questions? Check out our FAQ page to learn more about the new Patient Portal.