Access Your Medical Records. New York (CareMount)
CareMount Medical maintains patient confidentiality by keeping all your personal and health information secure. Patients who are registered in Patient Portal can access portions of their health information from the privacy of their home at any time. The Patient Portal gives you the ability to review past appointments, lab results, current medications, and manage upcoming appointments. The Office of Medical Records works with physicians and patients to facilitate the process of making your medical information available to you.
How To Get A Copy of Your Health Record from Medical Records.
Step 1 – Access the online HIPAA Release of Information form (verbal requests are not accepted).
Step 2 – Fill Out and Sign the Form
Complete the patient information fields, designate the entire record or specific portion, and include mailing address for yourself or name and address of physician to send records. If you have an upcoming appointment, please note it on your request.
Step 3 – Download the completed online form and submit via email to [email protected] along with a picture ID (required).
All completed requests are processed and available within 10 calendar days.
TIPS
If the patient is a minor (under 18 years of age) or is not competent to give consent to request the records, the signature of a parent or legal guardian will be required.
If you don’t receive your medical records after 3 weeks, you can follow up at 1-914-242-1238.
Individuals can give family members or a representative the ability to request copies of their medical records in advance by completing a 
Designation of Personal Representative.**
** Designation of Personal Representative – The person(s) who to act on your behalf with respect to the protection of health information that pertains to you.
FOR HEALTHCARE PROVIDERS
Physician offices or hospitals can request records during office hours by faxing a request on a letterhead to 1-914-242-1393. Please include the patient’s name, DOB, and designate the entire record or specific portion(s).
EMAIL: [email protected] | FAX: 914-242-1393
HOURS: 8 a.m. –5 p.m., Monday – Friday