Access Your Medical Records. New York (CareMount)
Medical records request forms – New Yorkformer CareMount Medical
Online records request
Patients can view their Protected Health Information (PHI) through the MyChart patient portal. If the information isn’t available in MyChart, patients can submit a request for their records online using the Patient Medical Records Request Tool.
You will have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history and any other information your care team has made available for you to view.
How do I download or request my health records using MyChart?After you log in to your MyChart account, you will be able to share your health information and records in several ways. Under the “Menu” button, choose the “Sharing Hub” tab to view different ways to access, download, or request your different health information records.
Patient online records request
Provider online records request
Requesting radiology images
If you need a copy of your radiology images, you can request them by following the instructions for requesting radiology images ›
Tips for requesting medical records
If the patient is a minor (under 18 years of age) or is not competent to give consent to request the records, the signature of a parent or legal guardian will be required.
If you don’t receive your medical records after 3 weeks, you can follow up at 1-914-242-1238.
Individuals can give family members or a representative the ability to request copies of their medical records in advance by completing a 
Designation of Personal Representative.**
** Designation of Personal Representative – The person(s) who to act on your behalf with respect to the protection of health information that pertains to you.
Instructions for healthcare providers
Physician offices or hospitals can request records during office hours by faxing a request on a letterhead to 1-914-242-1393. Please include the patient’s name, DOB, and designate the entire record or specific portion(s).
- Fax: 1-914-242-1393
- Hours: 8 a.m.–5 p.m., Monday through Friday