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Important Alerts
Updates

Starting Wednesday, September 3, the Town of Fishkill will be closing and paving the portion of Merritt Blvd that connects to Route 9.

Important Detour Information:

  • This road closure will require patients to take a detour that may add at least 20 minutes to travel time.
  • The detour route passes through school zones, and local schools will be in session starting next week. Please plan accordingly and drive safely.

Effective September 15, 2025, Plainview Cardiology, Gastroenterology, Primary Care at 1181 Old Country Rd and Primary Care at 789 Old Country Rd will be relocating to a new, state-of-the-art multi-specialty center at 1600 Old Country Road in Plainview.

The Extended Hours Center in Lake Success will be closed on Sunday, August 31 and Monday, September 1.

As of August 1, 2025, Optum Allergy and Immunology in Long Beach has closed, and the providers have relocated to Optum Allergy and Immunology in Bay Shore.

Recording/Photography Not Permitted on Premises

Office and Urgent Care Closures

The Croton-on-Hudson lab is temporarily closed until further notice.

COVID-19 Information and Updates

Flu and COVID-19 vaccines are now available ›

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Home ❯ Helpful Resources ❯ Access Your Medical Records. New York (CareMount)

Access Your Medical Records. New York (CareMount)

Medical records request forms – New Yorkformer CareMount Medical

Online records request

Patients can view their Protected Health Information (PHI) through the MyChart patient portal. If the information isn’t available in MyChart, patients can submit a request for their records online using the Patient Medical Records Request Tool.

You will have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history and any other information your care team has made available for you to view.

How do I download or request my health records using MyChart?After you log in to your MyChart account, you will be able to share your health information and records in several ways. Under the “Menu” button, choose the “Sharing Hub” tab to view different ways to access, download, or request your different health information records.

Patient online records request
Provider online records request

How To Get A Copy of Your Health Record from Medical Records

  1. Access the online HIPAA Release of Information form (verbal requests are not accepted). download PDFAuthorization For Release of Health Information
  2. Fill Out and sign the form. Complete the patient information fields, designate the entire record or specific portion, and include mailing address for yourself or name and address of physician to send records. If you have an upcoming appointment, please note it on your request.
  3. Download the completed online form and submit via email to [email protected] along with a picture ID (required).

All completed requests are processed and available within 10 calendar days.

Requesting radiology images

List on clipboardIf you need a copy of your radiology images, you can request them by following the instructions for requesting radiology images ›

Tips for requesting medical records

If the patient is a minor (under 18 years of age) or is not competent to give consent to request the records, the signature of a parent or legal guardian will be required.

If you don’t receive your medical records after 3 weeks, you can follow up at 1-914-242-1238.

Individuals can give family members or a representative the ability to request copies of their medical records in advance by completing a Document DownloadDesignation of Personal Representative.**

** Designation of Personal Representative – The person(s) who to act on your behalf with respect to the protection of health information that pertains to you.

Instructions for healthcare providers

Physician offices or hospitals can request records during office hours by faxing a request on a letterhead to 1-914-242-1393. Please include the patient’s name, DOB, and designate the entire record or specific portion(s).

  • Email: [email protected]
  • Fax: 1-914-242-1393
  • Hours: 8 a.m.–5 p.m., Monday through Friday