Access Your Medical Records. New York (CareMount)
Medical records request forms – New Yorkformer CareMount Medical
Patients can view their Protected Health Information (PHI) through the MyChart patient portal.
You will have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history and any other information your care team has made available for you to view.
How do I download or request my health records?After you log in to your MyChart account, you will be able to share your health information and records in several ways. Under the “Menu” button, choose the “Sharing Hub” tab to view different ways to access, download, or request your different health information records.
How To Get A Copy of Your Health Record from Medical Records.
- Access the online HIPAA Release of Information form (verbal requests are not accepted).
Authorization For Release of Health Information
- Fill Out and sign the form. Complete the patient information fields, designate the entire record or specific portion, and include mailing address for yourself or name and address of physician to send records. If you have an upcoming appointment, please note it on your request.
- Download the completed online form and submit via email to [email protected] along with a picture ID (required).
All completed requests are processed and available within 10 calendar days.
Requesting radiology images
If you need a copy of your radiology images, you can request them by following the instructions for requesting radiology images ›
Tips for requesting medical records
If the patient is a minor (under 18 years of age) or is not competent to give consent to request the records, the signature of a parent or legal guardian will be required.
If you don’t receive your medical records after 3 weeks, you can follow up at 1-914-242-1238.
Individuals can give family members or a representative the ability to request copies of their medical records in advance by completing a 
Designation of Personal Representative.**
** Designation of Personal Representative – The person(s) who to act on your behalf with respect to the protection of health information that pertains to you.
Instructions for healthcare providers
Physician offices or hospitals can request records during office hours by faxing a request on a letterhead to 1-914-242-1393. Please include the patient’s name, DOB, and designate the entire record or specific portion(s).
- Email: [email protected]
- Fax: 914-242-1393
- Hours: 8 a.m.–5 p.m., Monday through Friday