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CalendarEffective March 1, 2025: Former patients of CareMount Medical and Crystal Run Healthcare, powered by Optum will have access to all features of the MyChart patient portal.

We have transitioned to a new electronic health record system to better serve you. During this time, you may experience some delays. We apologize for any inconvenience and thank you for your patience.

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As of April 7, 2025,  Primary Care – Secaucus will relocate to Rutherford at 201 Route 17, Floor 11, Suite 1102.

As of March 31, 2025, Primary Care – Rutherford will relocate to 201 Route 17, Suite 1102 in Rutherford.

As of March 28, 2025,  Primary Care – Roslyn will relocate to the Optum multi-specialty medical office location in Lake Success.

As of March 3, 2025, Pediatrics – Port Jefferson has relocated to 1500 Route 112, Building 1, Floor 1, in Port Jefferson.

As of March 3, 2025, Primary Care – Port Jefferson Station has relocated to 1500 Route 112, Building 1, Floor 1, in Port Jefferson.

As of February 24th, 2025, Dermatology – Port Jefferson Station has relocated to 1500 Route 112, Building 1, Floor 2, in Port Jefferson.

As of February 24, 2025, Pediatrics – Bedford Hills office has relocated to Pediatrics – Mount Kisco.

As of February 24, 2025, Dr. Gaurang Trivedi has relocated his practice to 110 South Bedford Road Mount Kisco.

Recording/Photography Not Permitted on Premises

Office and Urgent Care Closures

The Croton-on-Hudson lab is temporarily closed until further notice.

COVID-19 Information and Updates

Flu and COVID-19 vaccines are now available ›

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Home ❯ Helpful Resources ❯ Access Your Medical Records. New York (CareMount)

Access Your Medical Records. New York (CareMount)

Medical records request forms – New Yorkformer CareMount Medical

CalendarAfter February 26, 2025, our former patient portal (NextGen®) is still available in read-only mode. Patients with an existing account may view, download, or print your historical documents to save for their personal records. The information will be available in NextGen until June 1, 2025.

Patients can view their Protected Health Information (PHI) through the MyChart patient portal.

You will have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history and any other information your care team has made available for you to view.

How do I download or request my health records?After you log in to your MyChart account, you will be able to share your health information and records in several ways. Under the “Menu” button, choose the “Sharing Hub” tab to view different ways to access, download, or request your different health information records.

How To Get A Copy of Your Health Record from Medical Records.

Step 1 – Access the online HIPAA Release of Information form (verbal requests are not accepted).

Step 2 – Fill Out and Sign the Form

Complete the patient information fields, designate the entire record or specific portion, and include mailing address for yourself or name and address of physician to send records. If you have an upcoming appointment, please note it on your request.

Step 3 – Download the completed online form and submit via email to [email protected] along with a picture ID (required).

All completed requests are processed and available within 10 calendar days.

TIPS

If the patient is a minor (under 18 years of age) or is not competent to give consent to request the records, the signature of a parent or legal guardian will be required.

If you don’t receive your medical records after 3 weeks, you can follow up at 1-914-242-1238.

Individuals can give family members or a representative the ability to request copies of their medical records in advance by completing a Document DownloadDesignation of Personal Representative.**

** Designation of Personal Representative – The person(s) who to act on your behalf with respect to the protection of health information that pertains to you.

FOR HEALTHCARE PROVIDERS

Physician offices or hospitals can request records during office hours by faxing a request on a letterhead to 1-914-242-1393. Please include the patient’s name, DOB, and designate the entire record or specific portion(s).

EMAIL: [email protected] | FAX: 914-242-1393

HOURS: 8 a.m. –5 p.m., Monday – Friday