Pay a billformer CareMount Medical

Easily view and manage your medical bills online using your mobile device or computer. Access bills, make payments, and more.

Frequently asked questions

How can I pay my bill using MyChart?

1. Log in to your MyChart account on your desktop computer or phone.
2. Open the menu, which appears near the upper-left corner.
3. Select “Bill Pay”, which will appear under the “Billing” subheading.
4. You should see the details for the amount owed with a blue button that reads “Pay total”. Additionally, there should be options to “Start a payment plan.” or “Pay a partial amount”.
5. Make your selection and enter your payment information.
6. To set up a series of automatic payments for the bill, select the “Start a payment plan” link and follow the prompts on the screen.

Can I opt out of paperless billing?

In MyChart, patients can choose to receive (get) paper bills. To modify your settings, please do the following:

1. Log in to your MyChart account.
2. Select “Bill Pay”.
3. Select “My Account”, which will appear in the top-right corner. Typically, the link to your account will contain your initial. Once there, you can view the contact information that is on file for your account. This is also the area where you can modify your bill notification settings.
4. On the next screen that is displayed, you will have the choice to toggle paper notifications to the “on” or “off” position. A check mark will appear on the toggle when it is in the “on” position.

How do I access my account in your billing system?

To securely view and pay your bills online, visit pay.optummedical.com and enter your Bill ID and date of birth.

If you don’t know your Bill ID, or have a statement prior to April 23, 2024, where the Bill ID is not available,  click “Find Your Account” and follow the instructions for next steps. Additionally, if you received electronic bill notifications via text message and/or email, click on the link in the message to directly access your account.

Where can I find my Bill ID?

Your Bill ID is a 12-digit number that can be found at the upper right hand corner of your monthly paper statement as well as at the top of electronic bill notifications that you may have received via email.

If you have a statement prior to March 1, 2025, the Bill ID is not available. Please find your account and follow the instructions for next steps to access your account. If you are still having issues, please call our billing office at 1-888-927-4099.

I do not see a recent visit reflected in the billing system; when will my bill be ready?

Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. We will promptly alert you when your bill is ready via monthly paper statement, text message and/or email, depending on your notification preferences.

How do you keep my personal and payment information safe?

It’s our top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. Optum Medical Care and agents acting on our behalf will never share your personal information with anybody else.

How do I pay my bill?

Optum Medical Care gives you several ways to pay bills, including:

• Visiting pay.optummedical.com, retrieving your account and following the payment instructions.
• Clicking the link displayed in text message and/or email notifications and following the payment instructions.
• Scanning the QR code printed on your monthly paper statement with your mobile device camera and following the payment instructions.
• Submitting your payment information over the phone by calling the pay by phone number listed at the bottom of the front page of your monthly paper statement.
• Mailing check or money order with the payment slip included with your monthly paper statement.

Which payment methods do you accept?

Optum Medical Care accepts payment via credit/debit card, check and money order. Please do not send cash by mail. Electronic check payments (ACH) are coming soon.

Please see the NY credit card authorization form for reference. This is also reviewed during the time of the visit.

What if I am unable to pay the total outstanding balance all at once?

Optum Medical Care understands that paying medical bills can be difficult and we offer flexible payment options to make it easier. Visit pay.optummedical.com to:

• Set up a custom payment plan by selecting the payment frequency, duration and date of first payment.
• Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.

Additionally, you can get help by getting in touch with our customer service team at 1-888-927-4099

Are there cancellation fees?

We understand you sometimes can’t make it to your planned appointments. You can avoid cancellation fees by letting us know when plans change. However, Optum requires a 24-hour cancellation notice for all scheduled appointments. Depending on your region, a fee may be charged if notice is not given, or it’s less than 24 hours in advance, so make sure to keep track the best you can and look out for reminder emails from us.

Exceptions: You won’t be charged for missed appointments caused by inclement weather and national emergencies (i.e. COVID-19).

What is the Optum payment policy

Please read our requirements for keeping your account in good standing:

• All charges are due and payable within 30 days of receipt of your statement.
• If you don’t have insurance, or if you are on a payment schedule for a previously unpaid balance, we may ask you to prepay for current services.
• If your claims are delayed- for personal or insurance reasons — please stay in contact with us and your insurance company to expedite the processing to avoid late charges to your account.

Will I receive billing statements?

Optum will send you monthly statements through the online portal. The first statement you will receive will be itemized and may include a health insurance claim form. Charges and payments for services received during the last few days before your billing date may appear on the following monthly statement.

If we are participating providers under your health plan, you will only receive a statement from us for non-covered services once your plan has processed your claim. If we are submitting claims to your insurance company for you, you will continue to receive a statement until your account is paid in full.

Optum Health fully complies with the No Surprise Act. We are committed to sharing with you information to best protect you from receiving a surprise medical bill.

If you are an uninsured or a self-pay patient, you have the right to request a good faith estimate of expected charges prior to receiving services.

How will I be billed for an urgent care visit?

Urgent care locations in Dutchess, Putnam, Ulster and Westchester counties will be billed as an “office visit.” It will not be billed as an “urgent care visit’ because we are not accredited as such.

The amount you pay (copay, coinsurance or deductible) may vary based on the type of health care professional caring for you today. Your care will be given by different team members, including:

• Advanced practice clinicians (APCs)
• Emergency medical providers
• Internal medicine providers
• Primary care providers
• Specialists