Virtual Care

Scheduling a virtual visit

1. There are a lot of different ways that you can reach the scheduling tools in MyChart. Established patients can log in and schedule. You can also search for care by specialty. Depending on the service or specialty selected, you may be asked to answer additional questions that aren’t detailed below.
2. Virtual visits are not for medical emergencies. If you are experiencing a medical emergency, please use your phone to dial 911 or proceed to the nearest emergency room. If you are not experiencing a medical emergency, please select “no” to proceed with the scheduling questionnaire.
3. Have you been seen by this provider or in this specialty in the last three years? Please select “Yes” or “No”. Your response will help MyChart display the appropriate visit reasons.
4. Please select a visit reason from the options provided. Virtual scheduling is limited to certain visit reasons. If you’re having trouble finding what you need, please explore in-person scheduling options.
5. If you have selected a visit reason that is eligible for a virtual visit, you will be offered an opportunity to choose a virtual or in-person visit. If you would prefer a virtual visit, please select “yes”.
6. Please select the “change your location” link. By default, the location will be set as “District of Columbia”.
7. Using the dropdown, please choose the state where you will be physically located at the time of your appointment. You must be physically located in the same state that your provider is practicing.
8. A list of providers and their availability will now appear towards the bottom of your screen. You will likely need to scroll downward to view all options. You can select an open time slot to proceed. The “Filters” can be used to further refine your virtual visit options.
9. Once a provider and time slot have been selected, you will be asked to review your appointment details and confirm that everything looks correct. Please be sure to let your provider know what you would like to address during your visit by providing some details in the “comments” text field.
10. If you haven’t done so already, you’ll be asked to log in to MyChart or to proceed as a guest. If you don’t have a MyChart account, you can proceed as a guest and enter your personal information. Depending on your selection, the next steps will vary. Please follow the prompts to finalize the scheduling for your virtual visit.

Visit Instructions

To ensure a successful Virtual Care video visit, please ensure you have the following before beginning your visit:

• A fully charged mobile phone, desktop, or laptop computer with a camera that is connected to the internet
• A connection to WiFi if using a mobile phone for optimal experience
• A well-lit room that is quiet and free of distractions
• The MyChart App is downloaded prior to visit if utilizing a mobile phone
• MyChart Account login credentials to access on mobile phone or laptop computer
• A list of your current medications on hand to share with your provider

To start your visit:

• Log into MyChart Web or Mobile app 5-10 minutes prior to your appointment to fill out necessary documentation
• Go to Visits
• Complete the eCheck-In process by filling out Personal Info, Medications, Travel History, and any related questionnaires
• Select “Begin Video Visit”, where you will be placed into a virtual waiting room until your provider arrives