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Safe visitor policy
To reduce the risk of spreading COVID-19 and other infectious diseases, we are reducing the number of people that enter our offices, which means for the time being, no visitors. Of course, we have some exceptions, including:
- Pediatrics: Two parents or guardians may accompany pediatric patients.
- Adult primary care and specialties: One caretaker may accompany an adult who requires assistance or an interpreter.
- Infusion Suites: Only patients allowed; patients requiring assistance need to make arrangements with the infusion center.
- Other exceptions: Optum providers retain discretion regarding the safety of our patients as well as our employees. Masks and social distancing are always required.
Masks are optional
- You are still welcome to wear a mask when you visit our offices. If you have a condition that impairs your immune system, we recommend that you still wear a mask.
- If you or someone with you has a fever, chills, cough, sneezing, runny nose or a new rash, you must wear a mask when in our offices.
- If you have been exposed to COVID-19 recently, please wear a mask and inform your provider.
- Our staff may still choose to wear masks or N95s. Please respect their decision.
We’ve set strict social distancing measures and optimized our space to make keeping yours to yourself easy and efficient.
- Our offices have enhanced sanitizing and deep-cleaning protocols
- Patients can expect minimal time spent in waiting areas and staggered scheduling.
- Visitors are restricted (unless medically necessary).
- Patients can wait in their car or outside until the examination room is ready for them.
- Pre check-in is available via your own mobile device to streamline your registration.
- All team members are provided with other personal protective equipment (PPE) including gowns, hair covering, face shields and eye protection to use as appropriate.
- Optum uses a testing-based strategy, following Centers of Disease Control and Prevention (CDC) guidelines, to return health care workers to work after illness.
- Patients who are symptomatic or suspected to have COVID-19 are screened and seen through a telehealth visit when possible.