Optum Medical Care, P.C. patient portal formerly ProHEALTH
Features and benefits of MyChart
Take your health record with you, wherever you go.
- Quickly schedule appointments and find care: Make appointments at your convenience, complete pre-visit tasks from home and find the nearest urgent care when you need it.
- All of your health information in one place: See your medications, test results, upcoming appointments, medical bills and more.
- Connect all your MyChart health accounts: Connect your MyChart accounts throughout the U.S. and see care from all health care organizations that use MyChart.
- Connect with a doctor no matter where you are: Send a message, get online diagnosis and treatment, talk face-to-face over video, or arrange to meet with a doctor in person or virtually.
- Simplify care for the whole family: Get to your family’s health information and take care of all your needs with just one login. Review test results and more, all in one place.
Fast Pass Appointments and Wait List Updates
Add yourself to the wait list so you can be notified if an earlier appointment time becomes available.
NOTE: Feature not available for all specialties
Getting started with MyChart
How do I enroll in MyChart?
Take one of these steps: Sign up online, at a clinic location or use the MyChart free downloadable app.
- Sign up and instantly turn on your account by selecting “Sign Up Now,” then “Sign Up Online.” Follow the process to confirm your identity. After you confirm your identity, you’ll be able to get to your MyChart account.
- Sign up at any clinic location, no appointment needed. Staff at any of our clinics can send you an activation link. Ask any receptionist for assistance.
Is there a mobile app for MyChart?
Optum patients can get MyChart on their Apple® iPhone and Google Android™ devices through a free app. The MyChart app allows you to send and get messages as well as to view:
- Test results
- Health reminders
- Your health summary
Note: You must set up a MyChart account before using the app on your smartphone. At this time, the MyChart app is not available for use on iPads.
Is there a fee to activate a MyChart account?
Optum Medical Care patients can enroll and activate a MyChart account for free.
Who do I contact if I have further questions?
Call our MyChart Patient Support Line at 1-833-678-8687.
Support is available Monday through Friday from 8 a.m.-5 p.m. ET.
The support line is not available during most major holidays.
Are there any countries where MyChart is unavailable?
Due to the Optum security policy, patients will not be able to access MyChart in the following countries:
Armenia, Angola, Burkina Faso, Bulgaria, Bhutan, Botswana, Belarus, Central African Republic, Côte d’Ivoire, Cook Islands, China, Cuba, Cape Verde, Christmas Island, Algeria, Estonia, Egypt, Eritrea, Ethiopia, Faroe Islands, Georgia, Ghana, Hong Kong, Croatia, Haiti, Iran, Jordan, Kyrgyzstan, North Korea, Kazakhstan, Lebanon, Sri Lanka, Liberia, Latvia, Libya, Morocco, Moldova, Mali, Myanmar, Mongolia, Macao, Northern Mariana Islands, Malawi, Mozambique, Namibia, Niger, Norfolk Island, Nepal, Nauru, Oman, Papua New Guinea, Pakistan, Poland, Pitcairn Islands, Palau, Réunion, Romania, Serbia, Russia, Rwanda, Solomon Islands, Sudan, Slovenia, Somalia, South Sudan, Syria, Swaziland, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Turkey, Taiwan, Ukraine, Uganda, United Arab Emirates, Uzbekistan, Venezuela, Wallis And Futuna, Yemen, Zambia, Zimbabwe.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive a response within (2) two business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention. If there is a medical emergency, please call 911.
How and when can I review the results of a test?
Most test results are released to MyChart as soon as they are available. This is typically in 1–7 days. In rare cases, your provider may hold a test result until they are able to speak with you. Results will be released after your provider has communicated with you.
Where can I find my “After Visit Summary” or notes from my care team about an appointment I had?
Within the “Visits” section of your MyChart account, select “View notes” or “View After Visit Summary” for any appointments that have care team notes or visit summaries available. Visit summaries will be available after your provider has electronically finalized the visit.
How do I schedule an appointment in MyChart?
How do I check-in online for an appointment?
Log in to your Optum MyChart account, then select “Appointments & Visits” and find your upcoming appointment. Select the “eCheckin” button next to your appointment. Verify your personal information and insurance and sign any requested documents. Each section requires you to verify that the information is correct by selecting “This information is correct.” You can also make edits if needed. Next, you will make applicable copayments, review your allergies and health issues, and complete any pre-check questionnaires.
Where can I update my personal information, such as home address, email, or password?
You can update your personal information in the “Account Settings” section of your Optum Medical Care MyChart account.
I forgot my password. What should I do?
Select the “Forgot password” link on the sign-in page to reset your password online. If you need additional assistance, you can call the Optum MyChart Patient Support Line at 1-833-678-8687. Support is available Monday through Friday from 8 a.m. to 5 p.m. ET.
The support line is not available during most major holidays.
I do not wish to receive text messages from Optum Medical Care. How do I opt out?
You can easily manage the communications that you receive from Optum Medical Care in the “Communication Preferences” section under “Account Settings” on your Optum Medical Care MyChart account. If you do not have a MyChart account, our clinic staff can help you.
Can I link to other apps and connect my MyChart accounts?
You can link your MyChart account to third-party apps through the FHIR standard. (FHIR® is also called the Fast Healthcare Interoperability Resources standard and defines how health care information can be exchanged between different computer systems.)
If you have an app that uses FHIR to work with your doctor’s electronic health record system, MyChart supports it.
Follow the steps supplied by the app to add your MyChart information.
MyChart for My Family
Can I view a family member’s health record in MyChart?
Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. Contact your clinic to request proxy access to a family member’s chart.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.
What can you do with proxy access?
Once access is granted, you can enter the proxy account(s) by selecting the drop-down arrow on your profile icon in the upper right-hand corner, and selecting which proxy you want to view.
For children under 12 years old and adults for whom you have proxy access, the process works basically the same as when you log in to your own account.
With proxy account(s), you may:
- Send messages to doctors
- Schedule appointments
- View upcoming and past appointments
- Pay bills
- View immunization (shots) records
- View test results, and more
If you’d like to use the messaging feature for a proxy, make sure you send messages with the proxy account and not your own account.
Also, when sending a message from your proxy account, the system identifies that message as coming from the proxy account, so the caregivers are aware that the message is coming from the proxy account.
How do I give proxy access to another adult to get to my medical records?
The other adult will need a MyChart account in order to use the proxy feature to get to your medical records.
From a computer, log in to your MyChart account. Under Your Menu, go to “Share My Record Activity.” Select “Friends and Family Access.” Select the “Invite Someone” hyperlink. Fill out the form with the other adult’s name and email and select “Send Invite.”
Can my spouse and I share one MyChart account?
No, each patient must establish their own MyChart account.
How can I get to my child’s MyChart account?
Parents and legal guardians can use MyChart to help take care of their child’s medical care through proxy access, but there are some things to be aware of depending on the child’s age.
- Ages 11 and under: Parents and legal guardians can send messages to the child’s providers, schedule appointments, including well-child checks, view upcoming and past appointments, pay bills, view immunization records, test results and more.
- Ages 12–17: Once a child turns 12, there are some changes to what parents can see in a child’s MyChart account.
While parents can still pay bills and view immunization records, certain information related to appointments and medications won’t be available to protect the child’s privacy.
Sensitive information like medications and test results are generally not available to those with proxy access. This type of information isn’t available to those with proxy access to provide teens with a safe space to seek medical care and guidance.
- Ages 18 and older: Once a child turns 18, parents no longer have access to their health record in MyChart and have to be granted access by the adult child.
A person 18 years old or older can give a parent access from their own MyChart account by going to “Share MyRecord Activity,” selecting “Friends and Family Access,” and selecting the “Invite Someone” hyperlink.
What if I no longer want my family member or guardian to have access to my account?
Patients with a MyChart account may revoke proxy access to their account at any time by accessing the Family Access Settings page in their MyChart account. Patients without a MyChart account can contact a clinic to revoke access.