Features and benefits of MyChart
Take your health record with you, wherever you go.
- Quickly schedule appointments and find care: Make appointments at your convenience, complete pre-visit tasks from home and find the nearest urgent care when you need it.
- All of your health information in one place: See your medications, test results, upcoming appointments, medical bills and more.
- Connect all your MyChart health accounts: Connect your MyChart accounts throughout the U.S. and see care from all health care organizations that use MyChart.
- Connect with a doctor no matter where you are: Send a message, get online diagnosis and treatment, talk face-to-face over video, or arrange to meet with a doctor in person or virtually.
- Simplify care for the whole family: Get to your family’s health information and take care of all your needs with just one login. Review test results and more, all in one place.
Getting started with MyChart
How do I enroll in MyChart?
Take one of these steps: Sign up online, at a clinic location or use the MyChart free downloadable app.
- Sign up and instantly turn on your account by selecting “Sign Up Now,” then “Sign Up Online.” Follow the process to confirm your identity. After you confirm your identity, you’ll be able to get to your MyChart account.
- Sign up at any clinic location, no appointment needed. Staff at any of our clinics can send you an activation link. Ask any receptionist for assistance.
Is there a mobile app for MyChart?
Optum patients can get MyChart on their Apple® iPhone and Google Android™ devices through a free app. The MyChart app allows you to send and get messages as well as to view:
- Test results
- Health reminders
- Your health summary
Note: You must set up a MyChart account before using the app on your smartphone.
Apple iOS: From your device, go to the Apple® store and search “MyChart.”
Android: From your device, go to the Google Play™ store and search “MyChart.”
Can I link to other apps and connect my MyChart accounts?
You can link your MyChart account to third-party apps through the FHIR standard. (FHIR® is also called the Fast Healthcare Interoperability Resources standard and defines how health care information can be exchanged between different computer systems.)
If you have an app that uses FHIR to work with your doctor’s electronic health record system, MyChart supports it.
Follow the steps supplied by the app to add your MyChart information.
Can I get to my family’s medical records?
You can use MyChart to get to the medical record of another family member, such as a child, parent, spouse, partner or a close friend, through a MyChart feature called “proxy or proxy access.”
“Proxy or proxy access” means you can get someone else’s medical records or they can get your medical records. Other accounts that you can get to will appear in your personal MyChart portal.
You need to have a MyChart account to get proxy access to someone else’s account. If a family member needs a MyChart account, there is a Sign Up Now button on the main ProHEALTH MyChart page.
How do I request the proxy feature to get a child’s medical records?
From a computer, log in to MyChart, go under Your Menu and go to “Personalize Activity.” Click the “Request access to a minor’s record” link. Fill out the form and click “Submit Request.” Our staff will be in touch about granting your request.
How do I give proxy access to another adult to get to my medical records?
The other adult will need a MyChart account in order to use the proxy feature to get to your medical records.
From a computer, log in to your MyChart account. Under Your Menu, go to “Share My Record Activity.” Select “Friends and Family Access.” Click the “Invite Someone” hyperlink. Fill out the form with the other adult’s name and email and click “Send Invite.”
What can you do with proxy access?
Once access is granted, you can enter the proxy account(s) by clicking the drop-down arrow on your profile icon in the upper right-hand corner, and selecting which proxy you want to view.
For children under 12 years old and adults for whom you have proxy access, the process works basically the same as when you log in to your own account.
With proxy account(s), you may:
- Send messages to doctors
- Schedule appointments
- View upcoming and past appointments
- Pay bills
- View immunization (shots) records
- View test results, and more
If you’d like to use the messaging feature for a proxy, make sure you send messages with the proxy account and not your own account.
Also, when sending a message from your proxy account, the system identifies that message as coming from the proxy account, so the caregivers are aware that the message is coming from the proxy account.
How can I get to my child’s MyChart account?
Parents and legal guardians can use MyChart to help take care of their child’s medical care through proxy access, but there are some things to be aware of depending on the child’s age.
- Ages 11 and under: Parents and legal guardians can send messages to the child’s providers, schedule appointments, including well-child checks, view upcoming and past appointments, pay bills, view immunization records, test results and more.
- Ages 12–17: Once a child turns 12, there are some changes to what parents can see in a child’s MyChart account.
While parents can still pay bills and view immunization records, certain information related to appointments and medications won’t be available to protect the child’s privacy.
Sensitive information like medications and test results are generally not available to those with proxy access. This type of information isn’t available to those with proxy access to provide teens with a safe space to seek medical care and guidance.
- Ages 18 and older: Once a child turns 18, parents no longer have access to their health record in MyChart and have to be granted access by the adult child.
A person 18 years old or older can give a parent access from their own MyChart account by going to “Share MyRecord Activity,” selecting “Friends and Family Access,” and clicking the “Invite Someone” hyperlink.
How and when can I review the results of a test?
Almost all results will be released right away upon completion. Please be aware that this does mean you may see your results before your doctor. When your doctor reviews your results, they may add a comment that will then create an update to the result in MyChart.
Some results may be delayed upon discretion of your doctor, though. As always, if you have questions or concerns, please contact your clinic.