Take one of these steps: Sign up online, at a clinic location or use the MyChart free downloadable app.

1. Sign up and instantly turn on your account by selecting “Sign Up Now,” then “Sign Up Online.” Follow the process to confirm your identity. After you confirm your identity, you’ll be able to get to your MyChart account.
2. Sign up at any clinic location, no appointment needed. Staff at any of our clinics can send you an activation link. Ask any receptionist for assistance.

Two-step verification helps protect your health care information. Be sure to verify or update your mobile phone number or email address in the personal information section of your portal.

If you have already set up two-step verification, no action is needed at this time.

Optum patients can get MyChart on their Apple® iPhone and Google Android™ devices through a free app. The MyChart app allows you to send and get messages as well as to view:

• Test results
• Appointments
• Health reminders
• Your health summary

Note: You must set up a MyChart account before using the app on your smartphone. At this time, the MyChart app is not available for use on iPads.

Optum Medical Care patients can enroll and activate a MyChart account for free.

Call our MyChart Patient Support Line at 1-833-678-8687.

Support is available Monday through Friday from 8 a.m.-5 p.m. ET.

The support line is not available during most major holidays.

Due to the Optum security policy, patients will not be able to access MyChart in the following countries:

Armenia, Angola, Burkina Faso, Bulgaria, Bhutan, Botswana, Belarus, Central African Republic, Côte d’Ivoire, Cook Islands, China, Cuba, Cape Verde, Christmas Island, Algeria, Estonia, Egypt, Eritrea, Ethiopia, Faroe Islands, Georgia, Ghana, Hong Kong, Croatia, Haiti, Iran, Jordan, Kyrgyzstan, North Korea, Kazakhstan, Lebanon, Sri Lanka, Liberia, Latvia, Libya, Morocco, Moldova, Mali, Myanmar, Mongolia, Macao, Northern Mariana Islands, Malawi, Mozambique, Namibia, Niger, Norfolk Island, Nepal, Nauru, Oman, Papua New Guinea, Pakistan, Poland, Pitcairn Islands, Palau, Réunion, Romania, Serbia, Russia, Rwanda, Solomon Islands, Sudan, Slovenia, Somalia, South Sudan, Syria, Swaziland, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Turkey, Taiwan, Ukraine, Uganda, United Arab Emirates, Uzbekistan, Venezuela, Wallis And Futuna, Yemen, Zambia, Zimbabwe.

You will generally receive a response within (2) two business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention. If there is a medical emergency, please call 911.

Most test results are released to MyChart as soon as they are available. This is typically in 1–7 days. In rare cases, your provider may hold a test result until they are able to speak with you. Results will be released after your provider has communicated with you.

Within the “Visits” section of your MyChart account, select “View notes” or “View After Visit Summary” for any appointments that have care team notes or visit summaries available. Visit summaries will be available after your provider has electronically finalized the visit.

To schedule a checkup with your primary care doctor or a follow-up appointment with your specialist, go to the “Schedule an Appointment” section in MyChart and select the doctor you want to see. You’ll then be able to pick from a list of available times.

New patients that don’t have MyChart can schedule as a guest.

You can use MyChart to schedule appointments, whether that’s to find a new primary care doctor, schedule a follow-up with your specialist, or find the nearest urgent care and tell them you’re on your way.

Log in to your Optum MyChart account, then select “Appointments & Visits” and find your upcoming appointment. Select the “eCheckin” button next to your appointment. Verify your personal information and insurance and sign any requested documents. Each section requires you to verify that the information is correct by selecting “This information is correct.” You can also make edits if needed. Next, you will make applicable copayments, review your allergies and health issues, and complete any pre-check questionnaires.

You can update your personal information in the “Account Settings” section of your Optum Medical Care MyChart account.

Select the “Forgot password” link on the sign-in page to reset your password online. If you need additional assistance, you can call the Optum MyChart Patient Support Line at 1-833-678-8687. Support is available Monday through Friday from 8 a.m. to 5 p.m. ET.

The support line is not available during most major holidays.

You can easily manage the communications that you receive from Optum Medical Care in the “Communication Preferences” section under “Account Settings” on your Optum Medical Care MyChart account. If you do not have a MyChart account, our clinic staff can help you.

You can link your MyChart account to third-party apps through the FHIR standard. (FHIR^® is also called the Fast Healthcare Interoperability Resources standard and defines how health care information can be exchanged between different computer systems.)

If you have an app that uses FHIR to work with your doctor’s electronic health record system, MyChart supports it.

Follow the steps supplied by the app to add your MyChart information.

Find complete steps ›

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. Contact your clinic to request proxy access to a family member’s chart.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

Once access is granted, you can enter the proxy account(s) by selecting the drop-down arrow on your profile icon in the upper right-hand corner, and selecting which proxy you want to view.

For children under 12 years old and adults for whom you have proxy access, the process works basically the same as when you log in to your own account.

With proxy account(s), you may:

• Send messages to doctors
• Schedule appointments
• View upcoming and past appointments
• Pay bills
• View immunization (shots) records
• View test results, and more

If you’d like to use the messaging feature for a proxy, make sure you send messages with the proxy account and not your own account.

Also, when sending a message from your proxy account, the system identifies that message as coming from the proxy account, so the caregivers are aware that the message is coming from the proxy account.

The other adult will need a MyChart account in order to use the proxy feature to get to your medical records.

From a computer, log in to your MyChart account. Under Your Menu, go to “Share My Record Activity.” Select “Friends and Family Access.” Select the “Invite Someone” hyperlink. Fill out the form with the other adult’s name and email and select “Send Invite.”

No, each patient must establish their own MyChart account.

Parents and legal guardians can use MyChart to help take care of their child’s medical care through proxy access, but there are some things to be aware of depending on the child’s age.

• Ages 11 and under: Parents and legal guardians can send messages to the child’s providers, schedule appointments, including well-child checks, view upcoming and past appointments, pay bills, view immunization records, test results and more.
• Ages 12–17: Once a child turns 12, there are some changes to what parents can see in a child’s MyChart account.

While parents can still pay bills and view immunization records, certain information related to appointments and medications won’t be available to protect the child’s privacy.

Sensitive information like medications and test results are generally not available to those with proxy access. This type of information isn’t available to those with proxy access to provide teens with a safe space to seek medical care and guidance.

• Ages 18 and older: Once a child turns 18, parents no longer have access to their health record in MyChart and have to be granted access by the adult child.

A person 18 years old or older can give a parent access from their own MyChart account by going to “Share MyRecord Activity,” selecting “Friends and Family Access,” and selecting the “Invite Someone” hyperlink.

Patients with a MyChart account may revoke proxy access to their account at any time by accessing the Family Access Settings page in their MyChart account. Patients without a MyChart account can contact a clinic to revoke access.